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The front desk is especially personable, honest, and friendly which puts them well above other shops in my book. Oil change was quick and hassle free. Paul said they did a very good job and Alex, the person he dealt with, was excellent. They solved the problem he went in for and found other issues to took care of. The cost was excellent and it would have cost 4 times more at his dealership.
Best Auto Service In Town.
My family and I have been going there for services for over around 10 years. I trust the employees at Auto Authority. They are always so friendly, efficient, knowledgable, and so much more. Customer service is great. The guys in the shop know there stuff.
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Exceptional quality and customer service. Love getting my car maintenanced at the Auto Authority. They are hands down best in customer service with pick ups and drop off to scheduling, speed of service and their advice for upcoming services needed to my car. Customer Service, Honesty and fair prices. I stopped at Auto Authority to get a winter check up and attempt to get a estimate on a repair.
While waiting, I observed the staff greeting every customer who walked in by name. That means a lot, especially because a car is such a huge, personal part of your life. Observing the owner, Alex, working the phones, while displaying an in-depth understanding of the issues the his customers were facing and accommodating them created an atmosphere of trust. Although I didn't pursue the repair, I will definitely be stopping back for routine maintenance on my car!
Ted said he has been going to this business for many years and he has never had a problem with them. I called to schedule an appointment and they were always willing to work around MY schedule to get me in for an appointment.
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Will always recommend. Great service, great staff. It is never a long wait to get my vehicle in. Staff is excellent.
Bergstrom Toyota in Appleton, WI with Reviews - erbelucote.ml
Never pushed into repairs but always advised of issues I may have in the future. Great place! Honest and Accomodating!!! Great service!
Joel was so accommodating when I called to make an appointment. He offered to pick up and drop off my car at work. What a convenience! I appreciate the honesty. I don't feel like I'm going to get taken advantage of because of my lack of knowledge. Good job!
Close to our residence, timely service, nice people. I am very pleased with renewal of heat in my truck. I was disappointed by the fact that someone who worked on or in the truck removed the Insurance Track piece and left it on the seat? That interruption caused my insurance company to think I was hiding something regarding my driving yesterday.
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To be blunt, it was the exact opposite experience than what I had at Bergstrom. I highly recommend doing business here! I bought my civic back in September of It was a very easy process and they made it happen for me! Terry was my awesome saleswoman! She even gave me two additional free oil changes. Today I had my first oil change and it went great! Zach was super nice and professional. They took very good care of me! Even got a free wash :.
I purchased new tires from the Honda service center less than a year ago and have since moved across the country. A month ago, while driving in the middle of nowhere, more than miles from any towing company, one of the others blew out completely while driving on the highway, and the other 2 had air bubbles at that point that weren't there in the morning; I'd checked before going long distance and had to be replaced as well. The middle-of-nowhere mechanic I was able to make it to on a spare and 2 bad tires told me that they were clearly more worn than they should be at that point on top of it all, and his exact words were "if it were me, I'd take these back to whoever sold them to me and throw them at their face.
That was a month ago. I will preface this by saying to probably avoid the online booking system at all costs. Bergstrom does not seem to have this effectively tied in, particularly when they need parts as I experienced previously. On a positive note the staff are friendly and they offer free pop, coffee or cookies while waiting.
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Quality of Work. Overall Experience. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months. Read Reviews. Wilde East Towne Honda 4. Is this your dealership?
Claim This Page. March 13, Employees Worked With. Report Respond Print. Helpful 0. August 14, Read More. Started with an A and very long March 23, February 11, Receptionist only. January 25, Forgot names. Helpful 1. December 07, Service department. May 29, Alex, Kevin, Mike.